Support
DualWANRouters.com provides a 30-day guarantee on all of our products, see our return policy for details.
The XRoads Networks Knowledge Base can answer many pre and post sales questions. You can also use this link to access the full Edge2WAN support site.
DualWANRouters.com provides our customers with access to real network engineers, not some distant level one support representative. Our support team is in-house and continuosly trained on our products and how they might work in different situations.
With the purchase of every unit comes 30-days of FREE email/chat based installation assistance. To schedule phone-based installation support make sure to purchase our annual support contract with the Edge2WAN device.
This entitles you to full phone and remote access support with a level three engineer (not a level one customer service rep reading the manual). To schedule an installation support call, please create an installation ticket.
Manuals / Documentation
Use this link to access the Edge2WAN support manuals, HowToGuide, and example guides which detail how to get up and running with the appliances.
- HowToGuide Interface Setup
- HowToGuide Shaping
- HowToGuide NetBalancing
- HowToGuide ActiveDNS
- HowToGuide Firewall
- HowToGuide Site2Site
- HowToGuide Tools
- HowToGuide Factory Default
